Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: September 6, 2025
Data Collection
We collect information you provide directly to us and information we obtain automatically when you use our services.
Information You Provide:
- Account information (name, email address)
- Website URLs you submit for analysis
- Payment information (processed securely through Stripe)
- Communication preferences and feedback
Information We Collect Automatically:
- Usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Data
We use your information to provide, maintain, and improve our services.
- Analyze your websites and provide AI optimization recommendations
- Process payments and manage your subscription
- Send important updates about our services
- Improve our algorithms and user experience
- Provide customer support and respond to inquiries
- Ensure security and prevent fraud
- Comply with legal obligations
Data Protection & Security
We implement robust security measures to protect your personal information.
Security Measures:
- Encryption of data in transit and at rest
- Secure hosting infrastructure with regular security updates
- Access controls and authentication protocols
- Regular security audits and monitoring
- PCI DSS compliance for payment processing
Data Retention:
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account data is deleted within 30 days of account closure upon request.
Your Rights
You have several rights regarding your personal data under applicable privacy laws.
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Revoke consent for data processing
To exercise any of these rights, please contact us using the information below.
Third-Party Services
We use the following third-party services that may collect your information:
- Supabase: Database and authentication services
- Stripe: Payment processing (subject to Stripe's privacy policy)
- OpenAI: AI analysis services (data anonymized)
- Analytics services: To understand user behavior and improve our service
These services have their own privacy policies, and we encourage you to review them.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including the GDPR for EU residents.
Contact Information
Questions about this privacy policy or your data? We're here to help.
Email: privacy@opale.app
Data Protection Officer: dpo@opale.app
We will respond to privacy-related inquiries within 30 days.
Policy Updates
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification).